FAQ

How does this site handle orders and products?

We at the New Cool use a combination of strategies to fulfill your orders. Depending on the situation, your order will be fulfilled using the Print On Demand strategy, in most cases though, we'll fulfill your order from our in-house inventory.

How long will I have to wait to receive my order?

This is a variable response due to the varying ways in which we fulfill orders. The typical wait-times are between 3 - 14 days, on orders within the U.S.

Why is my order delayed?

Occasionally our suppliers may run low on a certain color, material or style without warning us. Unfortunately this is beyond our control & may impact your wait-time.

Occasionally when buying multiple items, if one item is unavailable from a supplier, it may delay the entire order.


What is your Return Policy?

This policy is TBD...